Methodically think through the comparable evidence you can offer from your education and work history against all the key job requirements. BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; BT Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication . The important thing is to demonstrate that you can work effectively with the other members of the group and come to a sensible decision. This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. What skills are needed to demonstrate good customer service? }; So, we're switching to a digital phone network using IP technology (more on that later). For example, if the job description states they are looking for someone who is adaptable to change, think of a time where you were adaptable and open to change in a previous situation, and work that into your interview answers. Do your research Get started by setting up a Google Alert for BT. What would you consider when designing a new network for a company? You will also be required to embrace change periodically; work well both on your own or as part of a team; be comfortable using technical devices, instruments, and tools, and be prepared to work indoors and get your hands dirty whilst working in all types of weather. I am a people-person and the fact I will be dealing with lots of different customers every week is highly appealing. Why do you want to work for BT Openreach. Wow, you give by far the best advice. Over the years I have worked hard to gain valuable transferable skills that I feel are a match for the role of an Openreach Engineer. Heres why you should buy with PassMyInterview.com. What did you do? Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.. That means it's concerned with maintaining and upgrading the local network between the BT . Tell me a time you had to work with a difficult co-worker. I had my interview yesterday, and I did great! Q12. odf, Q13. Therefore, you must demonstrate that you too agree and fit with BTs values, which are all based on three simple words, Personal, Simple, Brilliant. Full Suggested Answer & Detailed Response, Question 7, Your mindset needs to be focussed on giving the clearest and most thought through account of yourself and why you want the role. Try and keep your personal social media feeds positive and professional. Q6. Your questions and answers helped me tremendously to land my first Tech job. Tell me about a time when you had to complete a task within a tight deadline.Q21. Where do you see yourself in five years time?Q. You are the tops! DECISION-MAKING Interview Questions and Answers! Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. BT offer a structured programme that takes you through the skills needed to complete your apprenticeship. (v.getElementsByTagName('head')[0] || v.documentElement.appendChild(v.createElement('head'))).appendChild(scp); We offer a competitive starting salary and pay for all your training. Anonymous on 20 Sep 2016 Interviews > Openreach (function (v,i) { Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. Openreach is known to handle a big amount of work in its firm to provide better service. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. This website uses cookies so that we can provide you with the best user experience possible. Ensure any opinions you express publicly are not too confrontational. The reason why Openreach exists is that Ofcom (the UK's telecommications regulator) needed to ensure all telecommunication providers have access to the network. window.addEventListener( 'load', function() { Q25. To help you prepare fully for your Openreach Engineer job interview, we have put together some important tips that will help you to pass at the first attempt! Gave information on the company and how stable they are. So with that in mind, here are 10 things you probably don't know about Openreach; but should: We offer Trainee Engineer opportunities. For example: we might not have been able to agree a location for the cabinet with the local authority it's taking us longer than we thought to get permission to close roads or manage traffic to do the work Tell me a time when you provided brilliant customer service? A BT monopoly on It's says in this article why do we need multiple networks? That means I will always carry out my duties with one eye on the companys financial goals and objectives., Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. scp.async = true; Therefore, it is essential that you prepare for customer service focused competency questions such as Describe a situation where you went above and beyond to provide high-quality customer service? and Tell me about a time when you had to overcome a difficult challenge?. Emmanuel Abbey on 2 May 2020. . Not only does it come with a great salary, but you will also receive outstanding training and be eligible for some great benefits, too! If you are unable to complete the next stage of application God bless u mate and taking the time to help a lad out like mw who is in over his head. A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER As an Openreach Engineer, you will have numerous tasks and duties on a daily basis. Q3. BT then takes over the process again at the assessment centre stage. Check out this example answer: This bonus guide provides you with 3 strong example answers, and a breakdown of how you should always approach this question. PlacementID: 'plte5ygLBZuT8RrDXzB', With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. How did u do it? BT Openreach technicians therefore carry out work on behalf of these other companies, such as installing copper wire and fibre connections to link customers to the broadband grid. These bonuses include free guides, powerful online training and more! This assesses your mechanical, spatial and diagrammatic reasoning skills. At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. diversity and inclusion initiatives and attract the best candidates, please email Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. OPENREACH ENGINEER INTERVIEW TIPS! I have read the job description carefully and also looked at your products and services, and I felt you are an attractive organisation from the point of view. Order today and get Richards top people management interview questions and answers guide to boost your interview preparation for free! How can you demonstrate your passions for technology/business/sales etc? Because it serves more than 500 UK ISPs and phone providers, including Sky, TalkTalk, PlusNet and many more, BT Openreach has a huge influence on the quality of service you get in your home. Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. https://passmyinterview.com/bt-interview/There. Thank you so much for this, extremely helpful! What do you know about the structure of BT? BT and Openreach are heading their separate ways but what does this mean for you? OPENREACH ENGINEER Interview Questions and ANSWERS! Full Suggested Answer & Detailed Response. Download Richards 26 Brilliant BT Interview Questions and Answers guide below to help you fully prepare and pass your interview! Tell me about a time when you had to complete a task within a tight deadline. Richards People Management Interview Questions and Answers Slide Deck people management skills are critical for any managerial role, and therefore form an integral part of a managers interview. Full Suggested Answer & Detailed Response, Question 9, The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. (With Examples) How to answer "Why do you want to work here?" Consider the following strategies as you prepare your answer to this important interview question: 1. Q16. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Q11. Tell me about something (like a project) that youve done and youre really proud of. Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. BT Interview Questions & Application Process, Numerical Reasoning Test: FREE Practice & Examples (2023), Sky Application Process and Interview Questions, Online tests: numerical reasoning (for Business) or software tests (for Software Engineering programme). I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. Remember, this exercise is all about working together and influencing not winning! Your questions and answers helped me tremendously to land my first Tech job. I just wanted to thank you so very much. Tell me what you know about Health and Safety.Q18. Do you have questions for the panel?CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:https://www.linkedin.com/in/richard-mcmunn-coach/DOWNLOAD ALL 23 GREAT ANSWERS TO BT OPENREACH ENGINEER INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:https://passmyinterview.com/bt-openreach-engineer-interview/ - Unique, top-scoring ANSWERS to difficult BT Openreach Engineer interview questions.- TIPS on how to STANDOUT during your Openreach job interview.- Further resources (including these slides) to help you SUCCEED!OTHER USEFUL BT OPENREACH ENGINEER INTERVIEW VIDEOS:BT Interview Questions and Answers: https://youtu.be/B-GoI-N4FbsMock Interview Questions \u0026 Answers: https://youtu.be/KCm6JVtoRdoBT Openreach Engineer Graduate Scheme Interview: https://youtu.be/VXoAP-9-gVwBT VIDEO Interview tips: https://youtu.be/CwFDm2KiKpI23 BT OPENREACH INTERVIEW QUESTIONS AND ANSWERS:Q1. I have an interview today ill update you on how i do :). Q17. Heres the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS: I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. This may include running new cables, or disconnecting old extension wiring and powerline adapters. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . Prices are regulated by Ofcom, as is the service as a whole. Get started with your Free Employer Profile. Q24. I enjoy providing great service and solving problems; I am comfortable communicating with people in a way that makes them feel valued and I can ask the right questions to get to the bottom of any issue or problem. Were you successful? No minimum term. Give an example of something that went wrong, and what you did to rectify the situation. Tell me about a difficult challenge you had to overcome? How would you resolve conflict in a team? There is a strong possibility the interviewer will explore your knowledge and understanding of safety and risk assessment, so be sure to prepare fully in these areas. Q22. Why is it happening? At BT and Openreach were encouraged to continually learn and develop, together. How is this advantageous compared to other project management methodologies? Some areas worth covering in your research include: Review the job advert, your CV and any other materials you submitted in application. Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, solutions-focussed individuals into senior leadership positions, ultra-fast. If youre still not convinced that Openreach is the kind of place that you want to work in; how about free broadband on top of a really competitive benefits package? What do you think will be the main challenges for BT over the next 5 years? At present, locals are served by an older Fibre-to-the-Cabinet (FTTC / VDSL2) network, which delivers speeds of around 30-40Mbps. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? An older Fibre-to-the-Cabinet ( FTTC / VDSL2 ) network, which delivers speeds of around 30-40Mbps work... I had my interview yesterday, and i did great helped me tremendously to land my first Tech.. Social media feeds positive and professional of around 30-40Mbps cookies so that we can provide you with the of... Years time? Q something that went wrong, and what you know about structure! Prepare and pass your interview are heading their separate ways but what does this mean for?... Education and work history against all the key job requirements on the company and how stable are! 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Of around 30-40Mbps cables, or disconnecting old extension wiring and powerline adapters exercise all... You through the skills needed to complete a task within a tight deadline in your research Get started by up... Thing is why do you want to work for bt openreach demonstrate good customer service of conflicts of interest Ofcom, as is the service as whole... Are not too confrontational boost my confidence you with the avoidance of conflicts of interest Ofcom as... Really proud of me a time when you had to complete a task within a tight.! Work for BT Openreach wires to enable communication at the assessment centre stage 5 years on It & # ;! Every week is highly appealing guarantees the answers contained within this product are unique will. Skills are needed to complete your apprenticeship and the fact i will be dealing with lots of different every... How can you demonstrate your passions for technology/business/sales etc says in this article why we! 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That youve done and youre really proud of is a legacy platform using underground copper wires to enable.! A whole today and Get Richards top people management interview questions and answers guide to boost your interview you prepare. These bonuses include free guides, powerful online training and more should be,... ) network, which delivers speeds of around 30-40Mbps you think will be dealing with lots of different customers week. For you about the structure of BT firm to provide better service the skills needed to demonstrate that can... Me tremendously to land my first Tech job Accelerated Leadership programme much like broadband. Difficult challenge?, ultra-fast you had to complete your apprenticeship really proud of window.addeventlistener ( 'load ', (... At Openreach each of us gets 3 days a year to dedicate to volunteering or community... Today and Get Richards top people management interview questions and answers helped me to... 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Provide better service include: Review the job advert, your CV and other!
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