Assist clients with immigrations matters, employment and family based visas. Proficient in all aspects of point redemption for appropriate clients, Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner, Maintain comprehensive working knowledge of all programs, tools and systems, Strong computer skills, ability to navigate through multiple systems at once, Meet and maintain individual monthly metrics per office guidelines as determined by the operating group, Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products, Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements, Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken, Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc, Ability to meet the customer’s needs in addition to selling additional services to enhance the customer experience, Maintain the customer relationship by proactively resolving any travel product or service concerns by selecting the best solution to solve the issue and expediting the resolution, Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements, Attend and participate in monthly team briefings, training workshops and update briefings when required, Maintain a comprehensive working knowledge of all programs, tools and systems, Minimum 1 year customer service experience in either a face-to-face or over the phone setting, Must have 100% schedule flexibility between hours of 6am-Midnight, 7 days a week, High school diploma or equivalent preferred, Must have strong interpersonal, listening and communication skills- both written and verbal, Must be able to work independently as well as collaboratively in a team environment, Strong computer and multi-tasking skills are a must! Download. Deloitte Consulting Resume Samples 4.5 (45 votes) for Deloitte Consulting Resume Samples. Able to work well with others and multi-task to be flexible/adaptable to the business/team requirement, Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. A Well crafted Business Analyst Consultant Resume Sample will land a quick entry into this position in big companies. The Visa and Immigration Consultant must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service. If you’re looking for a well-written example resume for inspiration, we have a selection of resume samples to get you started. Resume SamplesThis page provides you with It Consultant resume samples to use to create your own resume with our easy-to-use resume builder. Consulting Cover Letter Sample. Travel Consultant Resume Examples & Samples 1+ years of prior experience in domestic flight and hotel booking, international booking will be a plus Good command of Travelsky ETERM booking system and Microsoft Office will be preferred Excellent communication skills and can communicate in … It is also available formatted for A4 paper here.) Skilled in preparing immigrant/non-immigrant visa petitions including but not limited to temporary/permanent employment and business based visas. Ensure all call and quality customer service metrics are met as outlined in training manual, ) Accurately processes customer airline reservation(s) using applicable GDS system provided, ) Maintains positive relations in all communications with internal and external clients/customers to enhance our business relationship, ) Must be able to work rotating/flexible work schedule, ) May provide training support to new hires training which involves sit besides allowing the new hire to demonstrate the knowledge they acquired in the classroom setting, Work indepently in the absence of supervision, Strong judgement and decision-making skills, Experience with Executive Travel is a plus, Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors, Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment, Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients, Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork, Ability to convey information clearly and concisely to groups or individuals both verbally and in writing to ensure that they understand the information and the message, Ability to listen and respond appropriately to others with empathy and viable solutions, A strong customer focus and a commitment to delivering ‘EXCELLENT’ service, Customer service experience (minimum 2 years), Excellent and verbal communication skills, Must be an excellent team player, willing to drive team results, Be patient and able to work under pressure, Travel, hospitality or tourism exposure desirable, Must have a willingness to learn as all technical and product training will be provided, Extensive experience from frontline travel agency or airline, in a fast-paced team environment, High skills and competence on corporate travel globally, solution and customer oriented, Vast experience from Amadeus as we use this as GDS, ticketing experience is necessary, Be knowledgeable with the Nordic geography in order to better serve our customers, Fluent in Norwegian and English and sufficient in the other Scandinavian languages, Respond to travel enquiries from internal and external customers in a timely, knowledgeable and professional manner, Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Resume samples and templates to inspire your next application. It’s actually very simple. These tips will help you in this regard: – As opposed to resumes, your CV should include more personal information, including a … Act as Subject Matter Expert on Business Travel process, Resolve customer disputes, and escalate where necessary to global team for resolutions in future system upgrades, A minimum of 2-5 years experience in Expatriate administration or related HR field, The ideal candidate will be fluent in English and Spanish, Portuguese is a plus, Basic understanding of expatriate tax, tax equalization, immigration, and relocation, There will be 10 percent travel (minimal) associated with this position, Relocation assistance is available for candidates who are not local. Advertising Consultant Resume Example. The importance of consulting resumes is almost universally underestimated by applicants. Preferably Sabre, Knowledge of leisure travel and leisure travel products/services, knowledge of luxury hotels & tour suppliers is desirable, Must be an excellent team player and focused on achieving team goals, Good written and verbal communication skills in English and Thai, Research and book various day-to-day travel requirements for faculty, staff, and students, Book individual domestic and international airline reservations, Book individual domestic and international hotel reservations, Book individual domestic and international car and bus transportation, Complete airline contracts based on airline contracts and rules, Learn the Anthony Travel Preferred Bus and Hotel Programs and utilize these programs while booking reservations, Additional duties can include answering phones, faxing, scanning, confirmations, and follow up notes and calls to customers, Various other tasks and assignments as needed, Experience with international and domestic travel booking, Proficiency on GDS systems required (SABRE preferred), Knowledge of ticketing procedures for airline, hotel and car rental systems, Ability to conduct internet research skills for customer information, Outstanding professional customer service skills a must, Strong communication skills, both oral and written, with demonstrated ability to communicate strongly and effectively, Possess strong interpersonal skills with demonstrated ability to be able to communicate with and provide consultative travel and lifestyle servicing to premium card members, Be able to be both empathetic and assertive with customers, Demonstrates ability to manage premium card member expectations, Cope well under pressure while meeting deadlines, Possess effective problem solving skills with focus on card member, Be able to demonstrate strong persuasive /influencing skills, Flexible to work shifts including overnights, weekends and holidays, Ability to multi-task in high-paced environment, Other tasks as necessary during low call volume periods, Recent usage and proficiency with a GDS is required; preferably Sabre, Consumer/Leisure Travel and Lifestyle booking experience an asset, Ability to work overnight shifts, including weekends and holidays, Work at Home subject to meeting specific criteria, Books routine reservations for air travel, hotel and car rentals, with detailed follow for completion and changes to complete the reservation, Books special and unique services as required by clientele, Schedules meet and greet services for airport escort services, Achieves individual and contractual service level goals related to telephone, quality, and productivity, Ability to get vendors to provide special services to demanding clientele, Ability to demonstrate personal and organizational integrity, Minimum of four (4) + years active Travel Consultant experience in the past 6 years, Books routine reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation, Books and coordinates movements for the production company, including people, equipment and animals, Coordinates all travel of the production company with the movie or TV Production Coordinator; must develop and maintain client trust and loyalty to be accepted and effective, Provides after-hours “on-call” services as required by client and approve by BCD Travel, Required to arrange innovative and creative special services as requested by client, Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications, Minimum of six (6) + years active Travel Consultant experience in the past 8 years, Must have at least (1) + years active Travel Consultant Productions experience in the last 3 years, Strong interpersonal skills and professionalism, Strong domestic and international knowledge, Achieve established office goals for measurable accuracy, Ability to be on call and work nights and weekends when needed and during productions, Ability to deliver high levels of customer service to vary demanding travelers and movie stars, Ability to remain calm under pressure situations, Ability to retain confidential knowledge of movie stars, Ability to develop strong client relationships, Ability to handle fast paced environment with demanding client, Ability to manage multiple tasks and changing priorities, Solid working knowledge and understanding of travel processes and technology, Strong time management and organisational skills including multi-tasking & prioritize of workloads, as well as the ability to follow through on commitments to both customers and to the organization, ) Demonstrates thorough understanding of recommending and booking domestic airline reservations after successful completion of four-week training program; this training includes both classroom assessment as well as sit-beside training. Skills : Proactive customer service, serving as a liaison between Airline and Clients. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Search Visa consultant jobs. ATOL/IATA etc), Have experience of working within travel, tourism or hospitality, Demonstrate an intuitive approach to daily working practices, Be proficient with the Microsoft Word and Excel, Experience with Travel Studio and Zeacom would be beneficial, Regional sales and service fulfilment of all Private Group departures in EMEA, Fulfillments Management of all Private Group partner relationships and key EMEA accounts in conjunction with the GPS team in EMEA, Identify opportunities and work with the GPS team and agency partners to capitalise on Private Group targets, *APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN THE UK***, Adhering to company service guidelines, sell and promote corporate negotiated contracts and preferred suppliers, Promote and maintain excellent client relations by managing a prompt and accurate response, and positive telephone and service techniques, Verify rates for best fares, corporate and preferred discounts and appropriate documentation, Ensure consistency and adherence to processes and procedures by effective use of all computer systems and tools, Research and solve problems related to reservations, and suggest improvements to services, Use proper documentation for each call and email, and provide priority wait-listing, preferred seat selection, and upgrade management, as needed, Make recommendations to clients, including efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services, Coordinate with Account Management, Finance teams, and other functions in Egencia, May include additional responsibilities, e.g., customer service issue follow up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing, Provide guidance to less experienced colleagues, Participate and provide feedback during focus groups, Monitor and send out email confirmations on car rentals and hotel bookings, Familiarization with Anthony Travel Group Airline Benefits, Additional duties i.e., answering phones, faxing, scanning, sending out airline tickets, and follow up notes and calls to clients, Follow up on refunds due back to Anthony Travel from Airlines, Negotiate and assist with bus quotes as needed, Familiarization with Anthony Travel Preferred Bus and Hotel Programs, Must be dependable, reliable and punctual, Must have some GDS experience-SABRE experience preferred, Reserve full size van rentals with major car rental companies, Experience with international group air travel, Minimum 5+ years of Corporate Travel industry experience required/Internally 2+ years experience with high performance, Minimum 2+ years of International expertise experience highly preferred, High School Diploma/GED required. 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