We value your privacy. What a complete joke. FAQ. District Manager, Retail in Raleigh:. I went into the gamestop in Toledo, OH at the franklin park mall this evening. Today is the day! GameStop has a huge selection of new and used games at fantastic prices. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. GameStop has the item in their possession I have documentation on this. Follow the links below to find all the information you are interested in. Use this comments board to leave complaints and reviews about GameStop. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one. It's taken a toll. The payments I have made to PayPal and the money GameStop has. Management. This is extremely frustrating! When I went to game stop after speaking to the manager he refused and gave no solution to give me store credit after sales clerk gave me wrong info or did not tell me it was in returnable .Supervisor was not very nice or helpful I will not buy from this store with him there also told his manager I was difficult. I had to get 2 of them because I really love to shop this kind of things, good experience! How do I know I can trust these reviews about Gamestop? As he was pealing the sticker off of it he said, "Sorry. Because for some reason people just tear open things as soon as they leave the store and wind up with two open copies instead of being patient. Call Customer Care on 1 (866) 657-6642. I ordered an Xbox Nov. 25, I never received the item. A new name, GameStop, was selected for the 20 new strip mall outlets. Right when preorders opened. 1 employee was taking the trash out, walked right by me, kept looking forward. From 2011 through early 2017, he served as the company's Chief Operating Officer and oversaw its expansion from three people to more than 10,000 employees and $3 billion in revenues. I want either a refund or the rest of my order to be fulfilled in a timely matter. We left the store, and when we got home, could not find the card. I give them the number for an adult chat line. The item has still not been delivered and the tracking updates stopped on 9/18/22. Let me know if anything additional is needed to resolve this. My Video Game Design instructor wanted to order 15 games for her class. My kids are playing with that and they didn't have any problem to set it up. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one (purchased Xbox One S instead of Xbox series S). They then put me on hold. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. i was looking for GameStop HQ address when i stumbled along this place. We cannot do any order lookups, check trade values, check stock levels, or process any returns. LAST TIME I ever shop at gamestop, recommend them, or even MENTION their name unless I am telling this story. Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. Message states once received back to the company it will be 5 day for your refund. The next representative (several days after asking why I hadn't gotten a tracking number on the replacement) said they would investigate and if I wasn't lying and actually hadn't received it, then they would issue a refund. i have been with the company for two years this summer. Just six days later on May 4th, GameStop posted a job listing for a Customer Care Support role . Hello I recently bought a razergold card as a gift for a friend of mine at this address 19201 BEAR VALLEY RD i droe about an hour there and back and that was three months ago and still havnt gotten my check and now nobody will answer mt phone calls. On Jan. 19 I ordered two games for $71. "Its amazing what GREED will do to you.". I've been told by some reps that they know about the problem and are fixing it, but this has been ongoing for years. Basically told us to visit or nearest location a beg for the bonus. I turned around to the rep, and told he that we just found it!!! I have now shopped there twice - FIRST and LAST. My name is Neal Buchwald [protected]. Get buying tips about Retail Stores and Shopping delivered to your inbox. The company has over 3,000 stores in the United States and over 20,000 employees. How many stores does GameStop operate, under what names? The next best way to talk to their customer support team , according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. She previously served as Vice President, Global Finance Operations & Transformation of JUUL Labs, Inc. and held roles at Acquire-to-Retire Transformation for Equinix, Inc., e.l.f. This isn't even the first issue I have had with your online orders. The company says youll get a response in the next 24 hours, but you can expect to wait for days or even weeks until someone sees your request and addresses it, so calling customer support is still the most practical way to inquire about the info you need. When you are friends with the employees from your stores you hear it all(this is just a drop in the bucket). As the video game industry is evolving, so are we. 3.00 2019 1.00 2021. Would like a refund - the amount was $500!!! Careful not to use the Gold Broom to clean your area!!! Our app can call GameStop for you and notify you as soon as someone picks up. GameStop Corporate Offices Phone Number 817-424-2000 - Info & Statistics Phone number to dial 817-424-2000 Call-back available NO Message & get attention NO Call picked up by a real person YES Department you're calling Corporate Offices Call center hours Mon-Fri 9am-5pm, Sat 10am-3pm EST Best time to dial 10:45am I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. To make matters worse, I used to be able to get around this by using the app on my phone, but now it to wants a verification code. Call Us: United States - 76051. www.gamestop.com. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 Claim it and get a lot of features. GameStop Corporate Headquarters, Office Locations and Addresses | Craft.co Filter I expressed to him that it was priced at $69.99 and he should have to sell it to me at that price! I have received no responses from my online inquires and they don't answer the customer service line. Once I realized this my business took off. Own up to your mistake and refund the customer. Anything you could do would be greatly appreciated. You should promote by time in and performance not on who you know. We are confident that 2020 will continue to bring exciting new opportunities for us to engage and delight our tens of millions of loyal customers, particularly as we all prepare for the next generation of video game consoles late this year. they offer no solutions. game stop is the BIGGEST rip off ever i hate game stop, it seems to me thething with gamestop is the word bait switch and if you ask an intelligent question do you have it its like they wil do any thing for you to buy the more expensive item i would love to see the bbb investigat egame stop and fine them for unscrupulous practices or get them where it hurts ask for them from there mailing list, My son got a used PSP from his Grandma for his Birthday.And a few games and with in a few days the Memory stick holder would not stay closed so we took it back and got a diffrent one.And with in 2 days the R2 button was not working right.So we took it back again and got another one.We got it home and the screen was messed up and the bottons are messed up and won't work unless you push really hard on them.Now I have had enough of this and want my money back or a brand new one!! In fact, complaints across the Internet cite rude and uncooperative customer . Corporate office information in alphabetical order. Name. Children of the Corn, written and directed by Kurt Wimmer, opens in theaters on March 3, 2023, and will be available on Demand and digital on March 21, 2023. He said no, and I told him that Game Stops policies SUCK!!!!!! I moved and live at 803 Paddington Court, Newport News, VA, 23608. This website is using a security service to protect itself from online attacks. 80% off controllers, games & consoles with today's special offers. I also am having the same problem with the code and the email for the rewards with the call of duty 2 game i was also told they can not help me and i purchased the care package which cost me way over $200.00. I was on hold for 20 min. Desired outcome: On 2/19/23 my son went into a different game Stop Store to get a different game because he didn't like the game I purchased. Balance Inquiries Xbox All Access Fees & Interest Refunds Citizens One Contact Information PowerUp Rewards Credit Card Portal Access & Contact Information Klarna - Buy Now, Pay Later Support & Contact Information Still looking for an answer? Went to the Fairview store with my son to purchase a PS5 console. Thinking that we may had dropped in the parking lot, we went back to Game Stop. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. Submit a complaint and get your issue resolved. Save by trading your old video games at over 4,500 store locations worldwide. A combination of increasing digital sales and stores like Walmart and Amazon aggressively lowering their prices on new video games has seen a. He told me that I would have to go online to contact FAST CARD to see if they could help me.WOW, what great customer serviceNOT!!! It was a pretty cool bonus item so thats why I preordered. For immediate assistance, please call Gamestop at (800)883-8895. They continued to do so as customers came into and left the store. ", "Even rude people laughing about it, like people losing their jobs was a comedy. get me my preordered game and compansate me for your mistake. At this point? Desired outcome: It is now 6 month since I have had any resolution to this problem. GameStop at 625 Westport Pkwy, Grapevine, TX 76051. ): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. Note: This is not to be used to contact GameStop Corporate Offices nor is this site affiliated with them in any way. On top of that, you wont have to waste hundreds of dollars on lawyers. From 2017 through 2018, Mr. Attal served as the Chief Marketing Officer of Chewy Inc. and oversaw an annual acquisition budget of more than $300 million, which was allocated to broadcast, direct mail and digital advertising and engagement initiatives. I never received my order, then it took five days just to get a response from customer service. Consumer Care Contacts. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. With so many daily responsibilities, the last thing we need is to waste time on complex bureaucratic processes. Get GameStop can be contacted at (817) 424-2000. Diana Saadeh-Jajeh is the Chief Financial Officer of GameStop. GameStop currently employs approximately 12,000 people. GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. GameStop operates over 5,800 stores across 14 countries. It wasn't. The pandemic has made the . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. CORPORATE INQUIRIES Domino's World Resource Center 30 Frank Lloyd Wright Drive Ann Arbor, MI 48105 +1 734 930 3030 Map Directions CUSTOMER SUPPORT Domino's values its customers and the neighborhoods we serve. Like really? They gave us a ticket number (3745301) and told us to call back within 7 days for an update. Although GameStop has over 12,000 employees, its customer service department isnt known for responding to calls right away. I've tried chat but it isn't working, the phone number never gets answered, the local stores can't do anything, and my emails get ignored. I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. Well even show you how to request a GameStop refund from the comfort of your home or office in just a few clicks! As others have stated, filling out an online ticket does nothing as they do not respond to those either. Only these are available. I walk in, 3 employees, 2 customers (including myself). the culture keeps me there. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of GameStop, Like, share & subscribe to GameStop on YouTube at. "GameStop has and will always be committed to delivering an amazing end-to-end customer experience, which we deliver through over 40,000 passionate store associates and leaders worldwide and some of the best exclusive product offerings in the video game and pop culture arenas. I'm never shopping here again. Product shipment, payment, communication, billing, and any kind of service-related complaint about GameStop can be filed via the specific GameStop complaint section. Other times, it will state the wait time is over 30 minutes. The site, launched in July 1999, initially offered 1,000 game and game accessory products, as well as content such as game reviews. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. On Jan. 20 they said it was delivered to my old address. Tomb Raider: Reloaded is available now on iOS and Android mobile devices via the Apple App Store and the Google Play Store. This will surely increase the credibility of your complaint. All Rights Reserved. Ryan Cohen is the manager of RC Ventures and a sizable stockholder of GameStop Corp. Mr. Cohen previously founded and served as the Chief Executive Officer of Chewy Inc. (NYSE: CHWY), where he oversaw the company's growth and ascension to market leadership in the pet industry. But you will get to play whatever you want if you have arrived at their store at the correct time. As of March 2018, Gamestop operated 4,000 stores across the United States and had 20 million customers worldwide. The signature reads JJames Cauley. Don't blow your visa gift card on sushi. Tweet Sonic Drive-In. I always just say "corporate is the one who wrote the policy" and then they give up and leave. Worlds collide in The Flash when Barry uses his superpowers to travel back in time in order to change the events of the past. We invite you to view the pages with related information. Before GameStop, Jim was the . Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. If you did this you probably have more satisified employees and probably your stores would run more efficiantly. Rating is calculated based on 10.4K reviews and is evolving. Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. When and where was GameStop incorporated? Purchase Date: 06/13/2022 Explore reviews by category. Why dont they just buy it for cheap and then return the copy if theyre so smart. Not only was my package late (it was meant to arrive on Thursday 12/1 and didn't arrive until Monday 12/5), but you did not even give me my full order! Mr. Cohen has extensive experience in retail, technology and e-commerce. Email receipt is on the bottom. Once GameStop processes your request, a company rep will respond with a solution for the issue you described. What if my GameStop eGift Card is lost or stolen? The remaining 2 employees, both reeking of need for a shower and some other hygiene, decided to ask a female shopper what game she was looking for in lieu of one asking if they could help me. When tracked, all it says is arriving late with no timetable. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. A $15 store credit for my 15,000 points. Share your photos and videos with others to prove the truth of your words. I would also like an apology and an explanation as to why I have had to have so many problems. Press J to jump to the feed. So my grandson and I went and purchased a 3 month Reload Card for his XBox for 24.99. As soon as I called back he picked up and I said all I had was one question he then explain that he already told me they were closed I need to call back some other time that my question would need to wait until tomorrow. As the largest video game retailer, GameStop provides gamers with new and used video games, as well as video game accessories. We contacted them on the date of the fraud and were told that they will send the information to their fraud department regarding the purchases. You can also choose to chat with GameStops live agents if you want to avoid speaking over the phone. How can I participate or listen to a recording of the call? World's Best for Corporate Office Info. Get GameStop reviews, rating, hours, phone number, directions and more. Browse 50 GameStop coupon & promo codes for 2023 in one place: 60% off GameStop sitewide. Unsubscribe at any time. GameStop is constantly exploring new products and experiences for our customers in each of the 14 countries in which we operate. Unsubscribe easily. bought a game from gamestop and it doesn't work, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. i have to do a project at school sending a letter to a company. Sorry game stop but youve lost another customer. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. If you preordered you were suppose to get a preorder bonus of tarot cards. I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! - staff was very big chested and was very unprofessional, - .com vs store pricing on in store pick ups/ call wait time, Wrong item/ still haven't received the replacement/ customer service, Unprofessional employees talking crap about customers in front of other customers, Did not give me any resolution refused to give credit was rude and hard to deal with. 12,000 Employees . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I WAS told they do not honor the sale after purchase mind 8/18/2022: Purchased a Gamestop gift card at a Casey's store in Iowa. +1 817 467 0678. I tried several times. PARENTS WHO BUY GAMES FOR THERE KIDDS AT GAMESTOP , STOP STOP STOP. Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. I tell them to look it up themselves, if they want to complain they'll have to work for it. Refund or replacement item sent. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. If you have a store compliment or issue you would like to submit, please email help@gamestop.ca. I went to gamestop to get a game. They said they were going to send a replacement, but never did. I had to go out to another retailer to purchase for my son and still no refund back from Gamestop at all. This complaint was posted by a verified customer. The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. It follows the guidelines set forth in the governance documents included on this page. Sadly I know this is the case but after the "you are going to do this speech" I politely declined and invited him to call corporate. Oh but you can only buy the console if you ALSO buy $50 0f accessories (games). While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. +1 817 442 8477. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. get me my preordered game and compansate me for your mistake. On June 16, worlds collide. GameStop Corporate Office & Headquarters 625 Westport Parkway Grapevine TX 76051 Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. Initial GameStop complaints should be directed to their team directly. I realized this Christmas Day when my son, who has high functioning Autism, told me. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States.